FAQs & Shipping Info

 

At EDGE CɅSE™, we design and deliver high-performance expansion boards, power solutions, and cutting-edge accessories for AI, robotics, and IoT applications. Our goal is to make your entire experience – from learning about our products to receiving them at your doorstep – as seamless as possible. Below, you’ll find answers to frequently asked questions and important shipping details to help you get the most out of your EDGE CɅSE™ experience.

Frequently Asked Questions

1. What kind of products does EDGE CɅSE™ offer?

We specialize in high-performance expansion boards, advanced power solutions, and AI & robotics-optimized accessories. This includes PCIe NVMe expansion boards, UPS management modules, M.2 NVMe SSD carriers, HDMI-to-CSI-2 interfaces, multi-port USB hubs, and more. Our focus is on accelerating single-board computers (SBCs) such as the Raspberry Pi® 5 for demanding edge computing tasks.

2. Which SBCs do your products support?

Our designs are tailored primarily for popular SBCs like the Raspberry Pi® 5 and other ARM-based platforms. However, we also collaborate with the open-source community and industry leaders to ensure broad compatibility with various x86 and ARM boards. Specific compatibility details for each product can be found in its documentation or product listing.

3. Are your products suitable for mission-critical applications?

While our solutions are engineered for performance, reliability, and seamless integration, we always recommend that users carefully assess their project’s safety requirements. In settings such as autonomous robotics, industrial IoT, or other mission-critical environments, please perform thorough testing and validation before deployment. For more details, reach out to our technical support team at info@edgecase.shop.

4. How do I know if my project requires additional power solutions?

AI and robotics applications often consume more power than basic SBC setups. If you’re encountering instability, unexpected shutdowns, or performance drops, a high-efficiency Uninterruptible Power Supply (UPS) or power management board may be beneficial. Our UPS solutions maintain consistent power delivery and protect systems from electrical surges or outages.

5. Do you offer warranty or technical support?

Yes. All EDGE CɅSE™ products come with a limited warranty covering manufacturing defects. We also provide comprehensive technical documentation and offer support via email or phone. If you experience any issues with your purchase, don’t hesitate to contact us. We’re here to help you troubleshoot and succeed with your project.

Shipping Details

Below is a detailed overview of our shipping options, estimated delivery times, and additional shipping-related information.

Average Shipping Times

UNITED STATES:

  • Standard Shipping (8-10 business days) – Free
  • Expedited (5-7 business days)

WORLDWIDE:

  • Standard Shipping (10-12 business days) – Free
  • Expedited (5-7 business days)

Please note that these timeframes are estimates and can vary due to factors like customs processing, local postal conditions, and holidays.

Order Tracking

You will receive an email notification with a tracking number and a tracking link once your items are shipped. This enables you to monitor your shipment’s journey in real time. If you have any questions or concerns about your shipment status, please contact us at info@edgecase.shop.

Order Processing

We typically require 1-4 business days to process orders before shipping. Once your package is on its way, we will send a shipping confirmation email containing the tracking information. If you wish to cancel an order, please email us at info@edgecase.shop within 24 hours of placing it. We cannot guarantee cancellations after that window.

Making a Return

If you’re unsatisfied with your purchase for any reason, you have 30 days from the date of delivery to return or exchange your items. The returned products must be in the condition you received them (unused, undamaged, in original packaging). For more comprehensive guidelines and instructions, please refer to our Return Policy. We strive to ensure your full satisfaction.

Unreceived Items

Contact us at info@edgecase.shop if you do not receive your order within the stipulated timeframe. We will investigate the cause of the delay and work with our logistics partners to resolve any issues promptly.

International Customers

We accept orders from customers worldwide. You may shop in your local currency for convenience, but please note your cart will convert to USD at checkout. EDGE CɅSE™ covers currency exchange differences and typical processing fees, so you won’t see hidden charges. However, certain destinations may require import duties or taxes depending on local regulations. We recommend verifying your country’s customs policies before placing an order. If additional fees apply, they will be your responsibility.

Further Information & Best Practices

Handling & Safety

Many of our products cater to advanced use cases in AI, robotics, and IoT. When receiving and unpacking your new gear, observe electrostatic discharge (ESD) precautions and follow the recommended handling instructions to prevent damage.

Technical Documentation

We maintain extensive documentation for each product, which includes setup guides, performance tips, and integration examples. We strongly suggest reviewing these materials for the best out-of-box experience. You can find these documents on our official website or request them by emailing us.

Contact & Support

Still have questions or concerns regarding your order, shipping times, or product specifics? Our team is always ready to assist:

About EDGE CɅSE™

Pioneering Innovation at the Edge
At EDGE CɅSE™, we design and deliver high-performance expansion boards, power solutions, and cutting-edge accessories for AI, robotics, and IoT applications. Our products empower developers, engineers, and innovators to push the limits of single-board computers (SBCs), enabling next-generation edge computing solutions.

As the world moves toward autonomous systems, real-time AI inference, and distributed computing, we provide the essential components needed to bridge the gap between concept and execution. Whether you're working on a robotic system, an AI-powered edge device, or an embedded computing project, our solutions ensure seamless integration, optimal performance, and unparalleled reliability.

What We Offer

  • Expansion Boards for High-Performance Computing: Unlock new possibilities with PCIe NVMe expansion boards, USB hubs, and SATA controllers.
  • Advanced Power Solutions: Rely on our UPS management boards for uninterrupted operation in mission-critical deployments.
  • AI & Robotics-Optimized Accessories: From M.2 NVMe SSD expansion boards to HDMI-to-CSI-2 interfaces, we have the products that ensure peak performance for your AI models and vision systems.
  • Innovation-Driven Engineering: We collaborate with open-source communities and industry leaders to extend the capabilities of SBCs well beyond factory limitations.

Why Choose EDGE CɅSE™?

  • Specialized for AI, Robotics & Edge Computing: Our components are designed for real-world AI-driven applications, ensuring efficiency and reliability in embedded systems, robotics platforms, and IoT edge devices.
  • Engineered for Performance & Scalability: We push the boundaries of what SBCs can do, offering PCIe expansions, high-speed storage, and power solutions that enhance performance.
  • Trusted by Developers & Innovators: From hobbyists to AI researchers, industrial engineers to embedded systems developers, our products are trusted for their durability, compatibility, and next-gen capabilities.
  • Designed for the Future: As computing evolves toward real-time AI inference, automation, and edge-driven intelligence, our solutions ensure your hardware is ready for the next wave of innovation.

Whether you’re an experienced developer integrating AI at the network edge or a robotics enthusiast exploring new SBC projects, EDGE CɅSE™ is here to help you bring your vision to life. Explore our latest innovations, check our shipping details, and find answers to common questions right here on this page. If you need personalized assistance, our support team is just a call or email away.