At EDGE CɅSE™, we strive to provide pioneering innovation at the edge. Our high-performance expansion boards, advanced power solutions, and AI/robotics-optimized accessories are crafted to push the boundaries of single-board computers (SBCs). We want you to be completely confident in your purchase. If you are not satisfied, this Return & Refund Policy outlines the steps to make your return or exchange process straightforward and hassle-free.
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Return & Refund Policy
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info.edgecase Staff memberReturn & Refund Policy
Return Policy
Our goal is to ensure your journey with EDGE CɅSE™ is seamless from start to finish. We gladly accept returns and exchanges if you are not fully satisfied with your purchase.
Step-by-Step Return & Exchange Instructions
Contact Us: Reach out via email (info@edgecase.shop) or phone (+1 (512)-640-9883) to initiate the process. We’ll provide you with any necessary documentation and answer any questions you may have.
Pack It Up: Make sure the item is unused, undamaged, and in its original packaging. Include all original accessories, manuals, or other components.
Send It Back: We’ll email you a prepaid return label (if eligible). Securely attach it to your package and drop it off at the specified carrier location.
Return Processed: After we receive and inspect your return, we’ll process your refund or ship out your exchange item(s) free of charge.
Making a Return
You have 30 days from the date of delivery to return your product for a full refund. The returned item(s) must be in the condition you received them—unused, undamaged, and in the original packaging. This includes any retail boxes, cables, accessories, or documentation.
Please note: Products that show signs of misuse, modification, or exposure to harmful environmental conditions (such as water damage or electrical surges) may not be eligible for a refund.
The Refund Process
Once your returned merchandise is received and inspected, we will promptly issue a credit to your original payment method. Typical processing times are between 4-7 business days from the date we receive your return. If there are any issues or delays, our support team will notify you immediately.
How to Execute an Exchange
Need a different variant or model? We’re here to help. Just reach out to us and let us know which item you’d like instead. If the product meets our return criteria—unused, undamaged, and in its original packaging—we’ll send you a prepaid label (if eligible) to ship the original item back. As soon as we receive it, we’ll ship your desired replacement free of charge.
Your Satisfaction, Our Guarantee
At EDGE CɅSE™, your satisfaction isn’t just a policy—it’s our commitment. We stand behind every product we sell with a 30-Day Money-Back Guarantee. If our products don’t meet your expectations, you can shop with peace of mind knowing your purchase is protected.
Special Considerations for AI, Robotics & Edge Computing Products
Our products often find use in advanced AI, robotic, or high-performance edge computing projects. Please be aware:
- Damage incurred from improper handling, electrostatic discharge, or misuse in mission-critical systems may void your return eligibility.
- If you have questions about suitability for your specific application, please consult our technical support team prior to final purchase.
Non-Returnable Items
Certain items may be non-returnable due to hygiene, safety, or regulatory reasons (e.g., opened battery packs or specialized power modules not in resalable condition). If you’re unsure whether your item is returnable, please contact us for clarification.
Damage or Defects Upon Delivery
Inspect your order upon receipt. If you notice any damage, defects, or inaccuracies in your shipment, please let us know within 7 days of delivery. We will arrange a replacement or return as needed, at no additional cost to you.
Questions or Concerns?
We’re always here to help. If you have any questions about our Return & Refund Policy or need assistance with a return or exchange, please reach out:
Contact Us:
Email: info@edgecase.shop
Phone: +1 (512)-640-9883About EDGE CɅSE™
Pioneering Innovation at the Edge
At EDGE CɅSE™, we design and deliver high-performance expansion boards, power solutions, and cutting-edge accessories for AI, robotics, and IoT applications. Our products empower developers, engineers, and innovators to push the limits of single-board computers (SBCs), enabling next-generation edge computing solutions.
As the world moves toward autonomous systems, real-time AI inference, and distributed computing, we provide the essential components needed to bridge the gap between concept and execution. Whether you're working on a robotic system, an AI-powered edge device, or an embedded computing project, our solutions ensure seamless integration, optimal performance, and unparalleled reliability.
Thank you for choosing EDGE CɅSE™. We look forward to supporting your innovations in AI, robotics, and edge computing!
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