FAQs & Shipping Info

• FAQs
• Shipping Info

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  info.edgecase Staff member

  2/19/25, 8:03 PM

  FAQs & Shipping Info

  At EDGE CɅSE™, we design and deliver high-performance expansion boards, power solutions, and cutting-edge accessories for AI, robotics, and IoT applications. Our goal is to make your entire experience – from learning about our products to receiving them at your doorstep – as seamless as possible. Below, you’ll find answers to frequently asked questions and important shipping details to help you get the most out of your EDGE CɅSE™ experience.

  Frequently Asked Questions

  1. What kind of products does EDGE CɅSE™ offer?

     We specialize in high-performance expansion boards, advanced power solutions, and AI & robotics-optimized accessories. This includes PCIe NVMe expansion boards, UPS management modules, M.2 NVMe SSD carriers, HDMI-to-CSI-2 interfaces, multi-port USB hubs, and more. Our focus is on accelerating single-board computers (SBCs) such as the Raspberry Pi® 5 for demanding edge computing tasks.

  2. Which SBCs do your products support?

     Our designs are tailored primarily for popular SBCs like the Raspberry Pi® 5 and other ARM-based platforms. However, we also collaborate with the open-source community and industry leaders to ensure broad compatibility with various x86 and ARM boards. Specific compatibility details for each product can be found in its documentation or product listing.

  3. Are your products suitable for mission-critical applications?

     While our solutions are engineered for performance, reliability, and seamless integration, we always recommend that users carefully assess their project’s safety requirements. In settings such as autonomous robotics, industrial IoT, or other mission-critical environments, please perform thorough testing and validation before deployment. For more details, reach out to our technical support team at info@edgecase.shop.

  4. How do I know if my project requires additional power solutions?

     AI and robotics applications often consume more power than basic SBC setups. If you’re encountering instability, unexpected shutdowns, or performance drops, a high-efficiency Uninterruptible Power Supply (UPS) or power management board may be beneficial. Our UPS solutions maintain consistent power delivery and protect systems from electrical surges or outages.

  5. Do you offer warranty or technical support?

     Yes. All EDGE CɅSE™ products come with a limited warranty covering manufacturing defects. We also provide comprehensive technical documentation and offer support via email or phone. If you experience any issues with your purchase, don’t hesitate to contact us. We’re here to help you troubleshoot and succeed with your project.

  Shipping Details

  Average Shipping Times

  UNITED STATES:
  Standard Shipping (8-10 business days) – Free
  Expedited (5-7 business days)

  WORLDWIDE:
  Standard Shipping (10-12 business days) – Free
  Expedited (5-7 business days)

  Please note that these timeframes are estimates and can vary due to factors like customs processing, local postal conditions, and holidays.

  Order Tracking

  You will receive an email notification with a tracking number and a tracking link once your items are shipped. This enables you to monitor your shipment’s journey in real time. If you have any questions or concerns about your shipment status, please contact us at info@edgecase.shop.

  Order Processing

  We typically require 1-4 business days to process orders before shipping. Once your package is on its way, we will send a shipping confirmation email containing the tracking information. If you wish to cancel an order, please email us at info@edgecase.shop within 24 hours of placing it. We cannot guarantee cancellations after that window.

  Making a Return

  If you’re unsatisfied with your purchase for any reason, you have 30 days from the date of delivery to return or exchange your items. The returned products must be in the condition you received them (unused, undamaged, in original packaging). For more comprehensive guidelines and instructions, please refer to our Return Policy. We strive to ensure your full satisfaction.

  Unreceived Items

  Contact us at info@edgecase.shop if you do not receive your order within the stipulated timeframe. We will investigate the cause of the delay and work with our logistics partners to resolve any issues promptly.

  International Customers

  We accept orders from customers worldwide. You may shop in your local currency for convenience, but please note your cart will convert to USD at checkout. EDGE CɅSE™ covers currency exchange differences and typical processing fees, so you won’t see hidden charges. However, certain destinations may require import duties or taxes depending on local regulations. We recommend verifying your country’s customs policies before placing an order. If additional fees apply, they will be your responsibility.

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